Friday 23 March 2018
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Care Managers meet the Minister

Registered managers are the keys to progress in social care. Without their leadership and initiative nothing will change. But if registered managers continue to be overwhelmed by outside demands and bureaucracy, service users may miss out.

This was the strong message from The Association of Care Managers (ACM) and The Social Care Association (SCA) when they joined forces in a meeting with Paul Burstow, Minister of State for Care Services at the Department of Health on Monday 30th January.

Charity Mareya and John Burton from ACM and Richard Banks from SCA were well supported by Diane Lawson from The National Skills Academy and Des Kelly from The National Care Forum.

Describing a typically busy day in the life of a registered manager, Charity Mareya told how unannounced visits by different external organisations and and excessive paperwork can disrupt a manager’s essential work, taking her away from attention to the residents, relatives and staff and even interrupting interviews for new staff.
After the meeting, John Burton said, “We aim to reduce unnecessary layers of management and bureaucracy, redirect existing resources to the point where the care is provided, and to give the service manager the opportunity and responsibility to lead and manage the service to meet users’ needs. After all, that’s the only reason for a care service to exist. We expect this to be entirely consistent with the direction of the Social Care White Paper.”
Richard Banks added, “While meeting standards is a vital part of how social care is governed, innovation and the development of good practice, led by managers, has to be a companion activity with equal importance to avoid the stifling limitations of a compliance only culture.”
With the help and expertise of The National Skills Academy for Social Care, the two associations are planning to run meetings for registered managers all over the UK so that they can join and guide this initiative.
Pat Bailey, the President of SCA, is making the role of the registered manager her presidential theme for this year. She said, “This is a great opportunity to recognise the essential value and leadership of the registered manager in enhancing the quality of people’s lives and providing the best possible care and protection.”

Contacts: John Burton, ACM, 01884 254095 / 07825 807199
    Richard Banks, SCA,
    Pat Bailey, SCA, 01674850670