Wednesday 19 September 2018
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CQC announces new Acting Together programme to involve people who use services in its work

The Care Quality Commission  announces Acting Together, a new partnership scheme that enables CQC to call on people who use services to advise on and contribute to its work. Acting Together includes involving people as ‘Experts by Experience’ on inspections of health and social care services and in visits to monitor the use of the Mental Health Act.

The first three partners for the scheme are Age UK, Choice Support and Challenging Behaviour Foundation. Choice Support is leading a consortium of smaller and user-led organisations that includes Voiceability, Living Options Devon, Advocacy Alliance Bedford, Skills for People, Advocacy Experience, Inclusion North, and Hersov Associates. Agreements are being finalised with other user-led organisations to work with the CQC and further announcements will be made later in the summer.

Cynthia Bower, Chief Executive of the Care Quality Commission, said: “I am very pleased to welcome Age UK and the Choice Support consortium as partnership organisations, helping the CQC to engage with people who have experience of care services and include them in our work.

“We will be able to tap into people’s hands-on knowledge for example, to help shape our methodologies and communications. We will also involve them in our inspections as Experts by Experience.”

“Experts by Experience are a vital part of the way that we work and regulate; I can not express how important it is to have a user voice on an inspection or in consultation or workshop”.

Helena Herklots, Services Director at Age UK, said: “Acting Together is a great opportunity to bring older people into the very heart of the services they need and use. It is crucial their voices are listened to in ensuring health and social care services are properly regulated. We hope this will lead to continual improvement across the sector. The scheme will provide over 100 roles for older people and their carers as Experts by Experience.”


Steven Rose, Chief Executive of Choice Support, said: “We are proud to be working with a number of Advocacy and User Led Organisations which form the Acting Together Consortium to provide the Care Quality Commission with Experts by Experience. Listening to and learning from people with experience of receiving a service is one important way of helping ensure that we get things right. I’m delighted that Choice Support’s approach and the approach of our consortium partners, of putting people who receive services at the forefront of monitoring quality has received national recognition from CQC. The contract will create jobs and valued roles for up to fifty disabled people.”

Vivien Cooper, Chair of Trustees of the Challenging Behaviour Foundation said: “Family carers of individuals with learning disabilities and high support needs have a wealth of experience in understanding the needs of their relatives and recognising good support and services. I am delighted that the Challenging Behaviour Foundation will be working with the CQC, supporting family carers of people with complex needs to influence and improve support and service provision.”