Thursday 13 December 2018
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CQC acts to protect the safety and welfare of people at The Heathers nursing home, Chipping Sodbury

The Care Quality Commission (CQC) has told the owner of The Heathers nursing home at Chipping Sodbury that he must take immediate action to improve standards of care.   

In a report which is published this week, CQC inspectors identify a series of concerns found at The Heathers, a nursing home for up to 30 people. CQC has been working closely with South Gloucestershire Council and the NHS to ensure people are not at immediate risk of harm.

Inspectors found that the provider, Mr Hitan A Patel, was failing to meet 11 government standards of quality and safety, covering care and welfare, dignity, consent, cleanliness and infection control, management of medicines, staff training, suitability of equipment, safeguarding arrangements, notifications of incidents, and the monitoring of the quality of service provided. By law, providers of care services must ensure that they are meeting all standards.  

Mr Patel has been told that he must provide a report setting out how he will comply with the legal standards.

Inspectors have made a number of unannounced visits to the nursing home since serious concerns were raised in November under local safeguarding procedures. 

The Heathers has stopped all new admissions, while South Gloucestershire Council and NHS South Gloucestershire have been reviewing the care of individual people living at the home. CQC has continued to monitor the home to ensure that the people living there are protected. CQC has a range of legal powers it can use to protect people if needed. 

The report which has now been published on the CQC website gives further details of the concerns found during the inspection in November.