An elderly care home being investigated by police over allegations of neglect has been rated as inadequate by the care watchdog.
The Care Quality Commission (CQC) highlighted safety and cleanliness issues at The Berkshire in Wokingham.
Owners Huntercombe Centre Ltd said it was implementing a "comprehensive improvement plan".
Last month, Thames Valley Police said it was one of two homes where it was investigating allegations of neglect.
The CQC carried out an inspection of The Berkshire in February. Forty eight residents, some of whom had dementia, were living at the home at the time.
Its report found changes to people's care and treatment needs were not always well recorded, which put them "at risk".
"We observed people's dignity was not always respected and their privacy was not always maintained," the report said.
"Procedures to control the spread of infection were not robust. There was inconsistent and ineffective support for people who became distressed or who were unable to make their needs known," it added.
In a statement, Huntercombe Centre Ltd apologised and admitted the service had "fallen below the standards that we would normally expect".
It said staffing levels had been increased since the inspection.
"We are committed to deliver person-centred care that meets the individual needs and preferences of each resident," it said.
In April police said The Berkshire, and Woodbury House in Jouldings Lane, were being investigated after concerns were raised by Wokingham Borough Council.