Saturday 17 November 2018
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Wisteria House Dementia Care Ltd rated Outstanding by Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Wisteria House Dementia Care Ltd as ‘Outstanding’ overall following an inspection in January 2016.

Inspectors rated Wisteria House, located in Napier Street, Plymouth in Devon ‘Outstanding’ for being caring and well-led and ‘Good’ for being safe, effective and responsive to people’s needs.

A full report of the inspection has been published today on this website. 

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“We received many positive comments about the care at Wisteria House and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised and innovative care.

“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive relationships they have with residents.

“Staff said morale was excellent and managers were visible, approachable and responsive to suggestions made to improve the quality of service.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated ‘Outstanding’, to see what they can learn.”

The report highlights a number of areas of ‘Outstanding’ practice, including:

Providing excellent and strong person-centred care that enabled people living with dementia and at end of life care to achieve their potential, goals and to continue with a range of varied activities.
Encouraging people to remain independent and healthy by supporting their involvement in personal and meaningful activities.
For being exceptionally well-led and managed effectively with clear visions, values and enthusiasm that were embedded and embraced by the staff to, “Promote choice and control over one’s life that adds meaning and purpose…where individuals can experience living positively with dementia.” The service was exemplary in responding to people’s needs and preferences.
Staff spoke highly of and were passionate about their work, comments included, “I love working here.” and “We always put people first” and relatives told us “Their (the staff) approach is very good – very dedicated.” Staff clearly demonstrated they understood how people’s dementia could affect them and showed concern for people’s well-being in a meaningful way.

Wisteria House has achieved a Level one (being the highest) Butterfly award by “Dementia Care Matters”, a leading UK organisation inspiring culture change in dementia care across the UK, and has received the “Dementia Quality Mark” in 2015 for the fourth year running.