Friday 22 March 2019
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Care home failed to report alleged abuse

A nursing care home where staff said they were "too busy" to take patients to the toilet has been put in special measures.

Stoke House in Gedling was criticised by Care Quality Commission inspectors for poor staffing levels and failing to report allegations of patient abuse.

Nottinghamshire County Council has suspended its contract with the home because of "declining standards".

A care home spokesman said improvements had been made under a new manager.

The critical report said the allegations of patient abuse had not been discussed with the county council's safeguarding team, so people could not be assured they had been properly investigated.

It said 14 urgent safeguarding investigations were under way, but details of the allegations had not been revealed.

'Serious breaches of care'

The report, which followed an unannounced inspection in late July and early August, said inspectors were told staff had instructed residents to go to the toilet in their incontinence pads as they did not have time to take them to the bathroom.

Another section of the report said one resident, who had mobility problems and had fallen 30 times, was left unsupervised for at least an hour.

Staff told inspectors "staffing levels are appalling", adding it was "impossible to do everything…paperwork and care plans are not being done."

The NHS Nottingham North and East Clinical Commissioning Group said the problems were "serious breaches of care" but added staffing staffing levels had been improved.

Neil Grant, a spokesman for Stoke House, said they were "shocked" by the report and had taken urgent action.

"The situation in the home has improved considerably over the last four months. We will continue to work tirelessly to build on the improvements at Stoke House in the interests of our residents."

The CQC said the home was under review and would be inspected again within six months.