Friday 22 March 2019
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Farnborough, Hampshire home care service rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Home Instead Senior Care, Hampshire, to be Outstanding following an inspection in December 2016.

Inspectors rated Home Instead Senior Care as Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“We were really impressed by the outstanding level of care and support people living in their own homes received from Home Instead Senior Care."

“We were delighted to see care that was exceptionally person-centred where people’s lives and well-being were enriched by passionate and caring staff who encouraged and supported people to remain independent."

“People benefited from an organised service with excellent leadership. The service had a clear vision for providing high quality care where people were at the heart of the service, and this was clearly demonstrated through every aspect of the care provided."

“This service was a model for compassionate care. People were offered a minimum one hour visit which helped develop meaningful and positive relationships with staff who knew their individual needs."

“The provider was responsive to new ideas from staff, people using the service and relatives and worked with external agencies such as dementia specialists, to develop care and improve the quality of life for people they cared for."

“The team should be extremely proud of the work they do. I congratulate the staff at Home Instead Senior Care for achieving our highest rating.”

 Andrea Sutcliffe, CQC’s Chief Inspector of Adult Social Care, said:

“I am tremendously pleased to be able to congratulate Home Instead on their 13th Outstanding rating."

“I can confidently say that there is something very special about them and I know how committed they are about making a difference for the people they support."

“Home Instead is a great example of how excellent care can be achieved by care services – which is what we all want to see.”